Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges are RM10 for orders below RM100 and free of charge for rm100 above.

Which payment methods are accepted in the Online Shop?

The way to make payment for your online purchases is through credit card, internet banking and cash/cheque bank in. We accept major credit cards from Visa and MasterCard.

How long will delivery take?

Orders placed before 10am Monday to Friday are shipped same day, and are usually delivered in 1-5 business days in Semenanjung Malaysia.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail.

Do I receive an invoice for my order?

You should have received an invoice in the order confirmation email that we sent you right after your payment was processed.